As an IT Manager, I ensure the organization's IT infrastructure operates smoothly and efficiently. My role involves maintaining reliable LAN and internet services, managing our firewall and antivirus systems for security, and overseeing Server 2008 functions like user account management and Active Directory. Additionally, I handle our email services on Google Workspace, provide network storage solutions through NAS, and assist in social media management for the organization.
I am committed to supporting our team by providing user assistance, maintaining devices, and ensuring up-to-date software licenses. My responsibilities also extend to procurement and vendor management, where I source and manage IT-related items and services efficiently. Furthermore, I monitor our CCTV systems for safety, manage door access services, and generate critical attendance and performance reports.
Asset management is another key area, where I track and maintain IT equipment, including servers, laptops, and firewalls. Ensuring license compliance is crucial to minimize risks, and I am also responsible for sound and video system management to facilitate communication and multimedia needs across the organization.

At ALFA TECHNOLOGIES in Mumbai, I served as Services Head, managing all client interactions for comprehensive IT support, including server-level issues, firewall management, warranty support, and LAN/WAN troubleshooting. I coordinated the deployment of technical support engineers to client sites for Field Management Services (FMS) and provided ongoing technical guidance.
My role also involved vendor management, where I built and maintained relationships, managed inquiries, sent purchase orders, and oversaw the logistics of delivering materials to clients. I handled the billing and payment processes efficiently, ensuring seamless operations and client satisfaction.
Additionally, I administered and maintained servers and LAN equipment to guarantee system performance and availability. I was responsible for deploying Windows updates to uphold IT security standards, while also managing IT assets, inventory, and software licenses to streamline operations and compliance.

At General Technologies, I served as a Senior Technical Support Engineer for the Runwal Group, overseeing IT operations across multiple sites, including the head office, Elegant, Elina, My City, R-Mall, Residence, The Reserve, and House. I provided comprehensive technical support for employees and contractors, managed desktops, laptops, LAN, Wi-Fi, and handled tasks like email configuration, antivirus updates, ERP support, and printer maintenance.
My responsibilities also included site management across all these locations, user and policy management through Active Directory, file server management, and monitoring domain controllers. Additionally, I maintained asset inventory, managed licenses, and coordinated with vendors for procurement, ensuring smooth IT operations across all Runwal properties.

At Active Solution, I worked as a Senior Technical Support Engineer, providing comprehensive IT support to clients like Liquipack System Pvt. Ltd. and Pharma Lab. My role involved managing domain servers, firewalls, antivirus servers, and wireless networks. I assisted with server system issues, provided technical support for PC and laptop users, and handled DNS/DHCP configuration and file server management. I was responsible for user and policy management, ensuring smooth operations with group policies and domain controllers. Additionally, I resolved hardware and software issues, maintained server and LAN equipment, deployed Windows updates, and managed asset inventory and software licenses, ensuring compliance and operational efficiency across multiple locations.

At ASMACS Systems Solutions, I served as a Senior Technical Support Engineer for the Mehta Group, managing critical IT infrastructure including domain servers, Avaya IP phone servers, firewalls, and antivirus systems. My role involved providing technical support for PCs and laptops, managing server administration for Windows environments, and ensuring the security of email systems. I also implemented and managed Active Directory, group policies, DNS/DHCP, and backup processes.
Additionally, I was responsible for patch management, antivirus administration, and enforcing security policies. I supported Blackberry devices, conducted root cause analysis of server and software issues, and collaborated with application teams to resolve Wintel-related problems. I also maintained inventory and coordinated with vendors for procurement and asset management.

At ITSource India Tech Pvt. Ltd., I worked as a Technical Support Engineer, providing IT support to clients like Akyl Amines Limited and Tata Institute of Social Science. My responsibilities included managing various servers such as Lotus, domain, proxy, web, antivirus, and SAP, ensuring server connectivity and optimal performance. I provided technical support for tablet PCs, laptops, and assisted with troubleshooting and implementation tasks.
I also supported end-users with MS Office, Windows 2000/XP, Outlook, Lotus Notes, and VPN remote access. My role extended to asset management, training users, maintaining IT infrastructure for high availability, and managing server and LAN equipment. Additionally, I maintained technical support documentation, reported call details to the EDP department, and handled vendor procurement for IT resources.

B. Sc.IT from Modern Institute of Engineering & Management in Mumbai

H.S.C (43%) from Mumbai Board

S.S.C. (42%) from Mumbai Board

Microsoft Certified Azure Fundamentals Certification in NTMS.

Certificate in Network Infrastructure Management (C-NIM) in Avera Academy.

Diploma Hardware & Networking in MITech ISO 9001-2000 Govt. Regd.

Advanced Diploma in Software Technology in National Computer Education

Tally Graduate 6.3 in Delta InfoTech

MS-CIT (65%) in Omkar Education

Google Certificate: Fundamental of Digital Marketing

SEMrush Certificate Digital Marketing: SEO Toolkit Exam